Refund Policy

Thank you for choosing AbuaPay for your digital payment and recharge needs. We strive to offer a smooth, secure, and reliable experience for all transactions. However, in rare cases where a refund is required, the following policy applies to ensure transparency and fairness.

• Refund Duration

Refund requests for failed or unsuccessful transactions can be raised within 7 business days from the date of the transaction.

• Eligibility for Refund

Refunds are applicable only for transactions that have failed but the amount was deducted. Successful transactions are not eligible for refunds.

• Refund Request Process

Users can request a refund by:
Raising a complaint from within the app, orContacting our customer support team with transaction details.
Our team will review and resolve the issue as quickly as possible.

• Fees and Deductions

There are no additional charges or deductions on eligible refunds. The full deducted amount will be refunded.

• Mode of Refund

All refunds will be credited back to the original payment method used during the transaction.
If you have any questions or need support, our helpdesk team is always available to assist you.
Your trust is important to us, and we are committed to providing a safe and dependable platform.